Quality Management System (QMS)

SDV INTERNATIONAL is commitment to consistently providing products and services that meet customer and regulatory requirements

At SDV INTERNATIONAL, we integrate cost-saving strategies into every project. Our approach has consistently yielded financial efficiencies, demonstrating our commitment to delivering value-driven solutions. These measures not only reduce expenses but also optimize resource allocation, exemplifying our capability to enhance operational efficiency for our clients.

SDV INTERNATIONAL is ISO 9001:2015 certified for its Quality Management System.

SDV INTERNATIONAL key processes are designed to meet our customers’ requirements and align to the regulatory environment within which we operate. Our processes are consistent with SDV INTERNATIONAL contextual environment and they support the delivery of our services. In addition, their interaction is fully integrated in our quality management system.

• Inputs and outputs –The inputs for our QMS are customer requirements that are expressed in procurement documentation and that are further refined once SDV INTERNATIONAL starts active support. Our organizational context frames the delivery of our products and services and the perspectives of interested parties are also taken into consideration. The primary output of the QMS are fully realized customer requirements and the consequent customer satisfaction based on the delivery of effective products and services.

• Plan, Do, Check, Act model – SDV INTERNATIONAL follows the PDCA iterative approach and employ recognized monitoring and controlling techniques to detect and correct quality issues as soon as they arise.

• Risk and opportunity – We assess and manage risk throughout the PDCA cycle and execute the planned response if a risk becomes an issue. We seize opportunities that present themselves based on the characteristics of customer requirements and aspects of our contextual environment and/or interested parties that may improve quality and customer satisfaction.

• Resources, responsibilities and authorities – SDV INTERNATIONAL ensures that required resources are available to sustain our QMS and achieve customer satisfaction. We maintain a clear line of sight between the roles and responsibilities of management and professional staff in executing the processes that comprise the QMS.

• Evaluate, improve and document – Based on planned evaluation, SDV INTERNATIONAL may encounter nonconformity of a product, service and/or a process. In these cases, we apply a corrective action to eliminate the nonconformity and improve our QMS. We document all process improvements and retain documented information to ensure adherence to the improved QMS. 

Leadership DEDICATION

SDV INTERNATIONAL leadership has not only actively participated in developing and implementing our quality management system, but is also committed to continually improving its effectiveness. SDV INTERNATIONAL has infused our management approach with a commitment to quality and customer satisfaction by:

• Communicating to the professionals of SDV INTERNATIONAL the importance of meeting customer requirements, as well as adhering to statutory and regulatory requirements

• Establishing our Quality Policy and Quality Objectives

• Conducting periodic management reviews of the quality management system

• Ensuring the availability of required resources

Customer Focus

SDV INTERNATIONAL is committed to customer satisfaction and to understanding and adhering to the statutory and regulatory requirements that are a major determining factor in how we deliver our products and services.  SDV INTERNATIONAL management and practitioners maintain an awareness of the role risk-based thinking plays in avoiding non-conformities and in taking advantage of opportunities.

The verbal and written expressions of customer satisfaction that we have received are important evidence of our progress in meeting our quality objectives.  We are steadfast in our belief that unrelenting attention to customer requirements and satisfaction is essential for continual improvement.

Post-implementation, we offer comprehensive support and maintenance services, ensuring the reliability and longevity of our systems. This ongoing support underscores our commitment to our clients even after project completion, providing them with peace of mind and sustained operational efficiency.